EMERGENCY PROCEDURES

The purpose of the Emergency Procedures section is to explain the life safety features of One Eleven Congress and outline the specific steps for customers and emergency Floor Wardens to follow in the event of an emergency. The safety of our customers is the primary concern of this plan.

In the event of a fire or other emergency, following these emergency procedures will maximize the chances of a safe and orderly evacuation and will minimize injuries & losses to the building and contents.

A coordinated effort by One Eleven Congress property management, security, floor wardens, customers and Austin Fire Department personnel is required by the plan. Any suggestions or contributions that could help make this plan more effective are welcomed and should be directed to the management office.

One Eleven Congress has 30 floors of office space, a Plaza-level dining hall, a street-level exterior bar and a separate ten-level parking garage structure.

There are four stairwells at One Eleven - two in the business tower and two in the parking garage:

  1. North Stairwell is located in the business tower adjacent to the midrise elevator bank towards the North end of the building.
  2. South Stairwell is located in the business tower adjacent to the lowrise elevator bank towards the South end of the building.
  3. East Stairwell is located in the parking garage at the Southeast corner of the structure.
  4. West Stairwell is located in the parking garage at the Southwest corner of the structure.

Fire alarm pull stations and fire extinguishers are located on each floor of the building - next to the stairwell exits and in elevator lobbies.

AED devices are located in elevator lobbies.

Active Shooter Events

Bomb Threat

A large majority of bomb threat calls are false alarms meant to disrupt the normal work of a person or company.

However, at no time should any threat be regarded as a false alarm.

The following guide will be useful:

  • Keep the caller on the line as long as possible. Ask the caller to repeat the message.
  • Obtain as much information from the caller as possible.
    • Location of the bomb
    • Time of detonation
    • Outside appearance and description of the bomb
    • Reason for the bomb
  • Tell the caller the building is occupied and the bomb might cause the death of innocent people.
  • Listen for background noises that might help determining where the call was made.

At the conclusion of the call, immediately report the call the Austin Police Department (911), then to Security at 512.320.7002 and the management office at 512.744.4777, giving as much of the following information as possible.

  • Your name
  • Your location and phone number
  • Name of anyone listening on the line
  • Time the bomb is supposed to detonate
  • Outside appearance and description of the bomb
  • Reason given for the bomb
  • Time of the bomb threat

Please be advised that property management or Security will not make the decision to vacate your floor(s) during a bomb threat - only the Fire Department, Police Department or your company executives can make that determination. If your company decides to evacuate, please notify Security at 512.320.7002 and the management office at 512.744.4777. If relocation is necessary as determined by the Fire or Police Department, they will notify you and Security will notify other customers in the building.

Elevator Emergency

Please be mindful of capacity when entering a crowded elevator. We strongly suggest exercising prudent behavior and caution when choosing between entering a congested elevator or waiting for another.

In the unlikely event of a service interruption while inside an elevator, please do not attempt to pry open the doors and climb from the cab to exit. The requested first action is to remain calm, then use the appropriate intercom located within each cab to communicate directly with the onsite Security team, and patiently wait for assistance to arrive as quickly as possible. The telephone number for Security is 512.320.7002 and is available 24 hours per day, seven days a week.

Emergency Contacts

Immediately call 911 in the event of an emergency.

Then call the appropriate number below to assure proper assistance for arriving emergency personnel:

Police Department 911
Fire Department 911
Paramedics & Ambulance 911
Management Office 512.744.4777
Security 512.320.7002

Important Notes

  • If you call 911 as a result of a medical emergency, please be sure also to notify building management or Security with your name, callback number, and location so that Security may swiftly guide the paramedics to your exact location.
  • If the audible alarm within the building sounds, please do not call the management office unless you have something specific to report. Property management is aware of the noise, as well as the source of the alarm, whether it is false or a legitimate emergency.
  • Please keep the telephone lines clear so that management may attend to the situation as quickly and efficiently as possible.

Hotline

800.762.7036

Use this number in the event the management office has no phone service.  Customers will hear a recorded message updating the status of building closures, operations and/or disaster recovery.  Cousins' corporate office will man this line 24 hours a day when necessary.

Fire Evacuation & Emergency Action Plan

Each customer will designate one employee per floor to act as their company's Floor Warden. In the event that the fire alarm sounds, it will be the responsibility of the Floor Warden to lead evacuation efforts for your suite/floor. The Floor Warden is tasked with surveying the floors to ensure all individuals have left and doors are closed. Each individual shall evacuate to one of the building's emergency stairwells and proceed down the stairs. Do not use the elevators during an evacuation. Annual fire drills will be conducted with the customers to review these procedures and increase the efficiency of the Floor Wardens.

  • An alarm will be activated by the following: smoke detection, activation of the sprinkler system, manual fire alarm pull station.
  • Fire alarm pull stations and fire extinguishers are located on each floor of the building next to the stairwell exits and in elevator lobbies.
  • An alarm is a signal for everyone to leave. Specific routine procedures for a safe and orderly evacuation of a building must be worked out among your office.

IN THE EVENT OF AN ALARM:

Do keep calm.
Do close all interior doors as you leave.
Do proceed to the nearest stairwell and evacuate the building.
Do meet your Floor Warden in the cul-de-sac at the end of Brazos Street (South of the Cesar Chavez intersection) and check-in with him/her.

Do not lock your office door.
Do not use elevators.
Do not call Security or management office – evacuate immediately.
Do not bring personal belongings.
Do not attempt to enter the parking garage.
Do not drive out of the parking garage; if you are in your vehicle at the time of an alarm, park it and proceed to the nearest stairwell.